Frequently Asked Questions

Find answers to common questions about our jewelry and service

What materials are used in Susan Shaw jewelry?

Our pieces are handcrafted using high-quality materials, including 24k gold plating, genuine freshwater pearls, and semi-precious stones such as turquoise and quartz.

How should I care for my jewelry?

To maintain the luster, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch when not in use and clean gently with a soft cloth.

Is your jewelry nickel-free?

Yes, all Susan Shaw jewelry is lead-free and nickel-free, making it safe for those with sensitive skin.

Can I include a gift message with my order?

Absolutely. You can add a personalized gift message at checkout, and we will ensure it is beautifully presented with your order.

Where is Susan Shaw jewelry made?

Every piece is handmade by our skilled artisans in our design studio located in San Antonio, Texas.

Do you offer repairs?

We stand behind our craftsmanship. If your jewelry requires repair due to a manufacturing defect within six months of purchase, we will fix it free of charge.